The simplest way is by filling out a service request form which can be found on our Need Service? Page. There you can choose what type of business you are and then tell us a bit about your business. This includes where you are located, how much oil you expect to dispose of, and how frequently you will need us to pick up your oil. Once we have received your information we will reach out and explain the terms of our oil purchasing agreement.

Our customer service team is always ready to handle your requests and excited to get you the service you need!

At Buffalo Biodiesel we pride ourselves in taking care of our customers. That is why we are committed to zero collection fees, no disposal fees, service fees, or equipment charges, and free container use.

We serve a wide range of clients, from grocery stores and manufacturers to government organizations and NGOs. While we are equipped to support many types of businesses, restaurants have long been the core of our customer base, and we have been proud to serve them since the beginning of our operations.

Service is typically set up within 90 days. While some factors like having a competitor on property or physical building limitations may slow down the process, our window for dropping a new container at your restaurant usually falls between 30-90 days.

We provide collection containers free of charge. All containers are made of carbon steel and all VATs are made right here in the USА.

Our equipment should be placed on HARD and LEVEL ground. Vat equipment is on wheels which can sink into soft ground when the equipment is full. Vats can also roll if they are placed on an incline. Drums, while not on wheels, can also sink into soft ground, and should be kept level.

The equipment must be accessible at all times so that our staff can reach if for collection. If, for any reason, the equipment cannot be accessible at all times you must make arrangements for special pick ups.

In the event you have a competitor onsite at the time of contracting, we will mail out the removal request form you signed. If the competitor doe not remove their equipment within a month, please contact them directly and have them remove it. If they still refuse or ignore your request to remove their equipment, please contact us.

Yes absolutely! We offer payouts up to 4 times a year.

Payments are calculated based on the time between your last check received and your most recent payment request.

To receive payment you must call, email, or fax. We will make payments within 30 days of the request, limited to a maximum of 4 requests per year.

Unlike most of our competitors we provide receipts at every pickup. Also we provide detailed payment records showing who collected, when they collected and what we collected. Payments
are guaranteed for the life of the contract.

BBD has guaranteed contracts. We don’t bait and switch. The entire agreement is on one piece of paper.

Our Exclusive Waste Vegetable Cooking Oil Purchase and Sale Agreements go into effect for a period of 5 years upon signing the agreement.

Your account is on Will Call, and your staff should be calling in for pickups when your equipment level reaches 80%-90% full. This will prevent overflows of the equipment and emergency pickups. In the event you do not call, we may schedule periodic payments and pickups on our own, but in some cases, it may not suit your needs. We encourage you to proactively communicate with us!

Give us a call, our service typically can be fulfilled within 3-5 business days. If you have extra oil that cannot go into the container because it is full, just use the containers your oil came in and we will be able to collect all of it once we are able to get to your restaurant for a pickup.

For an emergency like a leak in your container please call us immediately and we will try to reach you as soon as possible for spill mitigation.

Extra pickups can be requested but are not guaranteed. If you have already submitted a request for a pickup our team usually can reach you within 3-5 days, if we have the drivers available we will try to get to you sooner.

Upon review of your account, we may initiate regular pickups if your business establishes consistent collection volumes above a certain threshold. We reserve the right to move accounts in and out of this category as required and will notify you in writing if there is a change in the status of your account.

For all spills not related to an issue with the container itself, liability is retained by the owner of the restaurant or property. If there is a leak in your container or problem with our equipment, please call immediately and we will send someone to help you as soon as possible.

Yes absolutely!

The radar is a sensor built into our oil collection containers that indicates the relative level of oil in that container. This technology sends us updated reporting daily to manage pickups more efficiently.

Along with the radar system, clients who have radar can sign into the MyTankApp and receive detailed reporting about the status of your container.

The sensor housed in the container detects the volume of oil inside. The radar offers detailed reporting in our app that tells you how full it is. While you do not need to call we do recommend for the best service that you call once your oil level has reached 75-80% full.

No. You do not need to call when radar is installed. However, we do highly recommend for the best service results with the least amount of delays that you call when your oil level has reached roughly 70-80% full.

Yes. If you click the existing customer tab at the top of our website and then navigate to the “Radar Check Up” you can access the app. Additionally, there is an option to download the app to your mobile device and have your radar reading with you where ever you go.

If you are an existing customer and you do not currently have radar set up, please give us a call and let us know you would like to have it installed.

If your radar reading appears inaccurate, please give our customer service team a call, they can assist you in either correcting it, or scheduling maintenance.

We accept waste vegetable oil and grease. Additionally we accept tallow, but please specify if you are going to be needing tallow pickups as our containers are unable to house tallow, instead we will provide you with a drum.

We do NOT accept any motor oil or non-biodegradable oils. Also we do not take brown grease.

Yes, we collect tallow and yellow grease.

We do NOT collect brown grease.

No. The only thing that should be entering our containers is waste oil.

Keeping your oil separated from other waste materials benefits the both of us. We cannot separate out trash and food waste so it slows our entire process down when we receive mixed materials. As for water, we do not pay for water, only oil. So, if you fill half of your tank with water we will not be able to pay you as much as if the tank were filled with just oil.

We accept UCO from all businesses that meet our minimum usage requirements. Our only requirement is that you go through 2 carboys a week. These are the oil containers you receive when you purchase oil. It is the equivalent to 10 gallons a week.

To schedule a pickup either fill out the form on our existing customers page, or give us a call at 1-800-721-1427.

To make a check request either fill out the form on our existing customers page, or give us a call at 1-800-721-1427.

The SRM ID is just another name for your Account ID. This is the unique identifier for your account. We use your SRM ID for pickups, check requests, radar set up, ISCC lookup, and pulling your information from our internal system.

Every account is assigned an SRM ID when the account is created. So once you have signed a service agreement with us you will automatically be given an SRM ID.

You can find your SRM ID on any printed material we send you. It can be found on your original copy of the service agreement, as well as all mailing information.

If you are unable to locate one of the above options, just give us a call and request your SRM ID and our customer service team will gladly provide it to you.

If you have forgotten your SRM ID, you can find it by looking at your original service agreement, any piece of paper mailed to you by us, or alternatively if you are unable to find the first two, give us a call and our customer service team would be glad to provide the information to you.

To update any information regarding your account, please call our customer service team
at 1-800-721-1427.

To request the addition of another service location to your account you will need to speak with our sales manager or customer service team. Please feel free to call them at 1-800-721-1427.

Please contact our customer service team with any and all issues relating to service or scheduling. They can easily be reached at 1-(800)-721-1427, or alternatively you can leave us a message on our contacts page.

All Buffalo Biodiesel trucks clearly display “Buffalo Biodiesel”. If the truck is unmarked or poorly labelled it is not ours.

This IS Buffalo Biodiesel

This IS NOT Buffalo Biodiesel

We do not use jobbers or contractors. All official Buffalo Biodiesel operations will be conducted by our staff, in our vehicles, using our equipment, and with Buffalo Biodiesel identification.

Call the police right away, and if you can, take photos or note license plate numbers.

If you believe your oil was stolen please click the link below and fill out an oil theft report.

If you are being robbed, DO NOT confront the individuals under any circumstances. Call 911 immediately.

Immediately report any suspicious activity to local law enforcement. If you can, take photos or note license plate numbers

At our Tonawanda Plant, your used cooking oil is treated to separate any unwanted objects, water, and sludge from the oil. That refined oil is then sent out to be turned into biodiesel which then is pumped back into the economy as energy for all sorts of industrial applications.

According to the California state government, biodiesel made from used cooking oil reduces C0 emissions by up to 85% or just over 19 lbs. per gallon compared to regular diesel fuel.

Yes. Buffalo Biodiesel is certified by the International Sustainability and Carbon Certification (ISCC). This certification validates compliance with renewable energy regulations and verifies the sustainable use of biogenic waste.

Signing the self-declaration rider to the agreement simply means that your restaurant is the originating source of the used cooking oil we collect. This certification validates compliance with renewable energy regulations and verifies the sustainable use of biogenic waste.

We are strongly encouraging all clients to self declare for ISCC. Though if you wish to decline the declaration there is a form available on our ISCC form page.

All regulatory documents can be found on our Regulatory Page. Click the button below to be transported to that page.